Communicating with customers can be daunting since you need to give off both a professional and a warm vibe, even in the most difficult situations. Conveying any negative emotion will instantly change the customer’s opinion about you and your store. The Hubspot research team found that 89% of customer service professionals agree that customers are more likely to share a highly positive or highly negative experience than in the past. This likelihood to share means that your company has a chance to generate word-of-mouth that can really benefit or hurt your business.
360 22nd Street
Suite 300
Oakland, CA 94612
(888) 735-3133
contact@theshoppad.com